We believe in our product and stand behind each of the items we deliver. We call that durably cool.
South Jetty Coolers offers a 5 year warranty from date of receipt to protect you from any manufacturer defects.
In case of replacement, South Jetty Coolers will replace with a similar size and quality item, as models may change over time.
Our warranty does not cover damage from fire, dents, scratches, chemical or sun discoloration or other extreme abuse. They are hard to break, but if you do, we offer parts for repair.
South Jetty Coolers currently offers free shipping on most products to addresses within the continental U.S.
For products which do incur a shipping charge, we make every effort to keep the cost as low as possible, and there is never a handling charge.
If you are not satisfied with your purchase, we will accept returns of un-used, un-damaged products within 30 days of receipt. Returns must have been purchased thru SouthJettyCoolers.com, otherwise return to the retailer from which it was purchased.
Email us at Info@SouthJettyCoolers.com with your name and product information. We will reply with the easiest and lowest cost way to return your product for a refund.
Too big or too small? Best advice is to buy another and have two!
However, we will accept your exchange within 90 days of receipt of original item. Send us an email to Info@SouthJettyCoolers.com.
Please provide your name, the original and new product information. We will reply with instructions on processing your exchange.
South Jetty Products LLC shall not be responsible for damages due to the use of our products. Our liability is limited to the purchase amount of the product.