FAQ

As we were embarking on our journey of building a world-class cooler company, we started by doing market research via potential customer surveys. We were pleasantly surprised by how attached people were to their coolers. Their coolers go everywhere with them. So, instead of showing the cooler, we decided to show the world from the cooler’s perspective.
When we surveyed potential customers, we asked them to use one word to describe the perfect cooler. The top two words were durable and cold. And, Durably Cool was born!
Very! They are manufactured using one-piece rotational molded construction, commonly referred to as roto molded. This manufacturing approach guarantees that every part of the cooler is made with a continuously thick wall that allows the cooler to withstand all sorts of abuse.
No, they keep things cold! Our coolers are well insulated. In fact, they are among the best insulated coolers on the market. Our insulation, a freezer gasket that seals the entire lid, and the one piece construction makes for one cool cooler! And remember, for best ice retention results, fill the pre-cooled cooler completely with high quality ice.
It’s really not that difficult. By selling directly to you, we have no middleman and our overhead is very low. As a result, this business model allows us to focus on delivering quality coolers and accessories to you as inexpensively as possible.
Our coolers are just as durable and just as cool (some say cooler) than many of our well-known competitors. We like to think that when you buy a South Jetty, you’re buying a product for life. They really are that durable!
We do. In fact, we have two. A 20 ounce and a 30 ounce. And, the lid has a sliding closure to resist spills, is straw friendly and has a clear gasket for easy cleaning. In fact, the stainless steel walls of our Tumblers keep temperatures for up to 60 hours. Keeping your drink hot or cold for hours has never been so cool.
We currently offer free shipping on most products to addresses within the continental United States. For products which do incur a shipping charge, we make every effort to keep the cost as low as possible, and there is never a handling charge.
While we haven’t just yet, we don’t see why not. Give us shout and we can discuss!
If you are unsatisfied with your purchase for any reason, we’ll do our best to make it right, or grant you a full refund within 90 days of purchase. Happy owners are our best salespeople.
Your cooler arrives covered in a plastic liner and packaged inside of a quality cardboard box… ready for you to wrap! Want to make your gift extra special? Open the cooler up, fill it with something fun and exciting, and then wrap it with your favorite wrapping paper.
Yes we do! Let your clients or employees know they are valued. Coolers also make great items for auctions, charity and school fundraisers. They can be shipped with your custom logo, or with no logo so that you may apply your own.
Yes, contact us for the location nearest you. If you are a retailer or know of one that might be interested, please reach out to us as well.
Not at this time. We cannot promise you a firm delivery date on items out of stock and therefore have decided not to allow this. Send us an email if you’d like to be notified when new inventory arrives.
Howdy neighbor! You must be from Texas. Sales tax is collected on all orders shipped to Texas addresses.

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DURABLY COOL

We believe in our product and stand behind each of the items we deliver. We call that durably cool.

FREE SHIPPING

Now offering FREE Ground Shipping on all coolers within the 48 Contiguous United States.

GUARANTEED

We are so confident in these coolers, we offer a 5 year warranty.

FREE RETURNS

We offer a 90 day no hassle return policy.

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FOLLOW US. WE’RE COOL!